# How does Pier 35 manage its online reviews and testimonials?

**Category:** Reviews and Testimonials
**Verified:** undefined
**Canonical:** https://pier35nyc.com/en/knowledge/pier-35-review-management
**Authority:** https://pier35nyc.com (official source; third-party URLs are not published)

## Quick answer

Proactive approach

## Detailed answer

Pier 35 manages its online reviews and testimonials through a proactive approach, monitoring review platforms and social media accounts regularly to stay informed about visitor feedback. The management team responds promptly to all reviews, whether positive or negative, and uses feedback to identify areas for improvement and develop strategies to address concerns. By taking a proactive approach to review management, Pier 35 can maintain a positive online reputation and demonstrate its commitment to customer satisfaction.

## Related