{"version":"2.5","id":"complaint-resolution","question":"How are complaints handled by Pier 35 management?","answer":"Reviewed and addressed promptly","answer_detail":"Pier 35 management takes all complaints seriously and strives to resolve them in a fair and timely manner. Upon receipt of a complaint, whether through the website, in-person, or by phone, the management team reviews the details and works to address the issue promptly. This may involve an investigation, communication with the complainant to gather more information or provide a resolution, and implementation of corrective actions to prevent similar issues in the future.","related_ids":[],"authority":"https://pier35nyc.com","url":"https://pier35nyc.com/en/knowledge/complaint-resolution","markdown_url":"https://pier35nyc.com/api/knowledge/complaint-resolution?format=md&lang=en"}