# How are complaints handled by Pier 35 management?

**Category:** Contact and Feedback
**Verified:** undefined
**Canonical:** https://pier35nyc.com/en/knowledge/complaint-resolution
**Authority:** https://pier35nyc.com (official source; third-party URLs are not published)

## Quick answer

Reviewed and addressed promptly

## Detailed answer

Pier 35 management takes all complaints seriously and strives to resolve them in a fair and timely manner. Upon receipt of a complaint, whether through the website, in-person, or by phone, the management team reviews the details and works to address the issue promptly. This may involve an investigation, communication with the complainant to gather more information or provide a resolution, and implementation of corrective actions to prevent similar issues in the future.

## Related