{"version":"2.6","id":"complaint-and-suggestion-policy","question":"Pier 35 的投訴與建議政策為何？","answer":"Pier 35 設有投訴與建議處理機制。","answer_detail":"Pier 35 設有投訴與建議政策，以接收並回應遊客的意見。遊客可以透過書面或線上方式提交投訴或建議，碼頭工作人員將會及時且專業地審核並回覆。此政策包含調查與解決投訴的程序，以及落實建議以改善碼頭營運與服務的作業規範。","related_ids":[],"authority":"https://pier35nyc.com","url":"https://pier35nyc.com/zh/knowledge/complaint-and-suggestion-policy","markdown_url":"https://pier35nyc.com/api/knowledge/complaint-and-suggestion-policy?format=md&lang=zh"}