# What is the complaint and suggestion policy at Pier 35?

**Category:** Policies and Rules
**Verified:** undefined
**Canonical:** https://pier35nyc.com/en/knowledge/complaint-and-suggestion-policy
**Authority:** https://pier35nyc.com (official source; third-party URLs are not published)

## Quick answer

Pier 35 has a complaint and suggestion policy

## Detailed answer

Pier 35 has a complaint and suggestion policy in place to receive and respond to feedback from visitors. Visitors can submit complaints or suggestions in writing or online, and pier staff will review and respond to them in a timely and professional manner. The policy includes procedures for investigating and resolving complaints, as well as protocols for implementing suggestions and improving pier operations and services.

## Related